Game Required

Issue type

Name

Player ID Required

*The Player ID is visible in the settings menu. Click the button next to it to copy it to your clipboard, and then paste it to the above form.

Email address Required

Paradox account email

*Paradox account email is required only if you're looking for old account recovery.

Message Required

Please type the letters and numbers shown in the image. Click the image to see another captcha.

What seems to be the problem?

Knights of Pen & Paper 2 issues

I have trouble understanding a certain game mechanic.

Please check the Guidebook included inside the game by pressing the [?] button on the top-left menu. It contains a plethora of information and handy tips regarding all the major mechanics and systems of the game.

Why is the game not available in my country or device?

The game is currently in soft launch on Android in select countries to iron out potential technical issues. Expect a world-wide launch soon!

Other general issues

I made a purchase but didn’t receive some of the items.

Please contact us with the support form below and select “Purchase-related problem” as the issue type. Double-check that the email address and Player ID you provide are correct, because we won’t be able to help you without them.

ACCOUNT RECOVERY (old users).

Please contact us with the support form and select “Account recovery”. Remember to include Paradox account email address. Double-check that the email address, Paradox account email address and Player ID you provide are correct, they all are required for us to be able to help you.

I have some other issue I need help with.

Please contact us with the support form below and select “Other type of problem” as the issue type. In addition to elaborating the problem, also let us know your device model, OS version, and if possible, steps on how to reproduce the issue.

I have a request related to user data and Privacy Policy.

Please select “Other” as the game and “Other type of problem” as the issue type.